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Scheduled Maintenance
Introduction of NTP for time synchronization Oct 29, 2025 08:00-10:00 UTC
During the upcoming maintenance window, we will be deploying a new time synchronization mechanism based on the Network Time Protocol (NTP). This new system will replace the legacy O3C time synchronization method.
The primary objective of this change is to address issues where devices may reboot with an incorrect time, resulting in inaccurate timestamps in video recordings.
Important:
To ensure the new synchronization mechanism functions properly, updated firewall rules must be configured to allow NTP traffic to time.aws.com. Failure to allow this traffic may fatally impact devices that lack a real-time clock (RTC).
No additional action is required from customers beyond ensuring that NTP traffic is allowed. No service interruption or downtime is expected during this update.
Note:
There was previously a maintenance window scheduled for the above mentioned activity. That maintenance window has been postponed and replaced by this maintenance window.
Posted on Oct 15, 2025 - 08:32 UTC
The primary objective of this change is to address issues where devices may reboot with an incorrect time, resulting in inaccurate timestamps in video recordings.
Important:
To ensure the new synchronization mechanism functions properly, updated firewall rules must be configured to allow NTP traffic to time.aws.com. Failure to allow this traffic may fatally impact devices that lack a real-time clock (RTC).
No additional action is required from customers beyond ensuring that NTP traffic is allowed. No service interruption or downtime is expected during this update.
Note:
There was previously a maintenance window scheduled for the above mentioned activity. That maintenance window has been postponed and replaced by this maintenance window.
Posted on Oct 15, 2025 - 08:32 UTC